Session 1: Course Overview and Introduction to the Field, Credentials and Certification, Ethics and Standards

Session 2: Applying Ethical Principles and Reflective Practice

Session 3: Reflective Practice, SAY-NO model, and Stages of the Encounter

Session 4: Interpreting Protocols, Memory Skills

Session 5: Message Transfer Skills, Modes of Interpreting

Session 6: Note-taking for Consecutive Interpreting, Unconscious Bias

Session 7: Deciding When to Intervene, Scripts for Mediation, The Strategic Mediation Model

Session 8: Cultural Competence and Strategic Mediation, Culturally Responsive Mediation